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by Dr. Robert Sullivan
Nearly
every small business owner has faced the
problem of a customer or client not paying
for services rendered or products
delivered. It is always stressful to
collect from these non-paying customers so
it makes sense to try and eliminate the
problem before it occurs.It
may be unfortunate but true that since
most businesses are not cash-based, you
will be forced to provide credit to be
competitive. The most obvious safeguard,
is to check a customer's credit BEFORE
extending any credit. Don't simply take a
list of "credit references"
since a customer will not knowingly give a
bad reference (but check the references
anyway!). You need an independent check
and that's what credit bureaus are for.
For minimal cost, you can check a
customers' credit rating from an
independentEquifax
the amount overdue!
Call
and note that an invoice is overdue
(by x days) and request payment by a
certain date. Be sure you are talking
to someone who can make a commitment.
If your invoice noted that interest is
charged for overdue payments be sure
and remind the customer of this fact.
Ask if another copy of the invoice is
needed. Offer to work with the
customer if they are having cash flow
problems. For example, suggest partial
payments over some period of time. Be
New Year SMS in hindi polite!
FAX
the original invoice and request
payment.
Send
a registered letter with a copy of the
original invoice and again, request
payment.
If
the amount is large enough to warrant
it, have your attorney write a letter
on your behalf.
As
an absolute last resort consider
hiring a collection agency.
Personally, I don't like using
collection agencies. They are
expensive and leave a bad taste with
everyone. When selecting an agency be
sure to ask for and check references;
ensure they are members of the
International Association of
Commercial Collectors (IACC); and
ensure you understand their rate
structure and policies. They will take
a bigger chunk than you might think!
Since
we really want to prevent having to do any
of this, lets consider a few things to
help you get paid on time:
Happy New Year 2017 SMS
Make
certain your invoice form is clearly
laid out and easy to understand.
Clearly display your payment terms
(NET 30, etc) and include a short
statement to the effect that late
payment will be assessed a finance
charge. No one ever seems to pay these
charges but the statement can't hurt
and might get you paid more quickly by
some.
Make
certain your invoices are correct and
include any information required by
the vendor. (If they request two
copies, send them two copies!)
Make
sure the invoice goes to the correct
address! Frequently shipping and
invoicing addresses are different.
Also, if you don't use packing slips,
include a copy of the invoice with the
product shipment.
Call
to confirm the invoice has been
received.
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